Support

Email support@sheetmiles.com. We usually reply within one business day. Please include the Google account email you use with SheetMiles, and don't send screenshots that show other people's private details.

Common fixes

• A trip shows no miles: the event's Location isn't a full street address. Add one and rebuild.
• A personal errand counted as business: add a word from it to "Personal keywords", or put #personal in the event, or change the Category cell and export again.
• "I already paid" but still on trial: click "I already paid" in the sidebar to refresh your licence. It can take a minute after checkout.
• Monthly email stopped: open the sidebar and re-save settings with the monthly email box ticked.